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At Amoura Wellness, your safety, hygiene, and satisfaction are our top priorities.
Due to the intimate nature of our products, we do not accept returns or exchanges once an order has been delivered.
This policy ensures the highest standards of hygiene and safety for all our customers.
If you receive a product that is:
Damaged
Defective
Incorrect (wrong item received)
Please contact us within 48 hours of delivery with:
Your order ID
Clear photos or videos of the issue
Once verified, we will offer:
A free replacement, or
A full refund, depending on the situation
If any item is missing from your order, please notify us within 48 hours of delivery. We will investigate and resolve it promptly.
Approved refunds will be processed within 5–7 business days
The amount will be credited back to your original payment method
Orders can be cancelled only before they are shipped
Once shipped, cancellations are not possible
Refunds or replacements will not be applicable in the following cases:
Product has been used
Request raised after 48 hours of delivery
Minor packaging damage that does not affect the product
For any concerns, please reach out to us at:
support@amourawellness.com
We’re committed to providing a safe, discreet, and reliable experience you can trust 💖